- Delivery within Lagos takes 1-3 working days while deliveries outside Lagos but within Nigeria takes 4-6 working days.
- All international orders are fulfilled by DHL so they are trackable. Delivery time for international orders is 5-7 working days after order placement.
Item(s) are subject to RETURN/EXCHANGE/REFUND if Zephans and Co receives the item/s within:
- 3 business days from date of delivery/Pick Up for orders placed within Lagos
- 5 business days from date of delivery for orders placed within Nigeria but outside Lagos
- 10 business days from the date of delivery for orders shipped outside Nigeria
- The item(s) MUST physically be in our possession within the above time frame for the item to qualify for an exchange or refund. There are no exceptions to this rule.
- “Pick up in store” orders are only eligible for refund if picked up within 2 weeks of order date. Later pick ups will only be eligible for store credit. “Pick up in store” orders picked up later than 6 weeks will not be eligible for exchange or refund.
- EXCEPTIONS: Items purchased/picked up and/or fitted in store cannot be returned/exchanged/refunded.
- Items bought online cannot be swapped for items in store.
- Customers who request for vouchers in store can expect within 12-24 hours.
- The customer is responsible for sending the item/s back to Zephans And Co.
- In the case of an exchange, the customer is required to pay for any further delivery fee required.
- The re-delivery fee is the same cost as the initial shipping fee charged when the item was first ordered.
- Once we have received your return, an exchange will be shipped within 48 hours or a refund processed within 5-7 business days as the case may be. Depending on the payment gateway refunds might take longer to appear in customers bank account.
METHOD OF REFUNDING:
- Refunds are issued minus the cost of shipping via the same payment gateway the item(s) were paid for e.g Paystack, PayPal or Stripe.
- ALL items must be received unworn, undamaged, free from blemishes and in its original packaging to qualify for an exchange or refund.
- In the case that an item is received damaged, a refund or exchange will not be possible regardless of circumstance. The customer will be responsible for any shipping cost associated with resending it back to them.
- SALE items or items bought with a discount code will NOT eligible for a refund or exchange regardless of circumstance. ONLY FULL PRICE items qualify for a refund or exchange.
- In a case where customer receives a faulty item, customer has 3 days from the date of delivery to file a complaint and not longer than 20 days to return said item after which we will no longer be able to accept said item regardless of the circumstance.
- Finally, for a swift and seamless process, kindly ensure that your return meets the above terms and conditions.
Zephans And Co
Plot 25, Block 72 Adebisi Popoola Crescent Off Victoria Arobieke, Lekki Phase 1, Lagos State, Nigeria. Postcode: 105102.
For any other information concerning returns or exchange please contact: +2348060506980 or email: [email protected]