Shipping & Returns

DOMESTIC SHIPPING

• Delivery within Lagos takes 1-3 working days while deliveries outside Lagos but within Nigeria takes 4-6 working days.

INTERNATIONAL SHIPPING

• All international orders are fulfilled by DHL so they are trackable. Delivery time for international orders is 5-7 working days after order placement.

RETURN POLICY

Item(s) are subject to RETURN/EXCHANGE/REFUND if Zephans and Co receives the item/s within:

TIMELINE:

• 3 business days from date of delivery/Pick Up for orders placed within Lagos 
• 5 business days from date of delivery for orders placed within Nigeria but outside Lagos
• 10 business days from the date of delivery for orders shipped outside Nigeria
• The item(s) MUST  physically be in our possession within the above time frame for the item to qualify for an exchange or refund.  There are no exceptions to this rule.
• “Pick up in store” orders are only eligible for refund if picked up within 2 weeks of order date. Later pick ups will only be eligible for store credit. “Pick up in store” orders picked up later than 6 weeks will not be eligible for exchange or refund.
• EXCEPTIONS: Items purchased/picked up and/or fitted in store cannot be returned/exchanged/refunded.
• Items bought online cannot be swapped for items in store.
• Customers who request for vouchers in store can expect within 12-24 hours.

CHARGES:

• We do not offer shipping labels which means that the customer is responsible for sending the item/s back to Zephans And Co.
• In the case of an exchange, the customer is required to pay for any further delivery fee required.
• The re-delivery fee is the same cost as the initial shipping fee charged when the item was first ordered.
• Once we have received your return, an exchange will be shipped within 48 hours or a refund processed within 5-7 business days as the case may be. Depending on the payment gateway refunds might take longer to appear in customers bank account.

METHOD OF REFUNDING:

• Refunds are issued minus the cost of shipping via the same payment gateway the item(s) were paid for e.g Paystack, PayPal or Stripe.

PRODUCT CONDITION:

• ALL items must be received unworn, undamaged, free from blemishes and in its original packaging to qualify for an exchange or refund.
• In the case that an item is received damaged, a refund or exchange will not be possible regardless of circumstance. The customer will be responsible for any shipping cost associated with resending it back to them.
• SALE items or items bought with a discount code will NOT eligible for a refund or exchange regardless of circumstance. ONLY FULL PRICE items qualify for a refund or exchange.
• In a case where customer receives a faulty item, customer has 3 days from the date of delivery to file a complaint and not longer than 20 days to return said item after which we will no longer be able to accept said item regardless of the circumstance.
• Finally, for a swift and seamless process, kindly ensure that your return meets the above terms and conditions.

RETURN ADDRESS:

Zephans And Co

Plot 25, Block 72 Adebisi Popoola Crescent Off Victoria Arobieke, Lekki Phase 1, Lagos State, Nigeria. Postcode: 105102.

For any other information concerning returns or exchange please contact: +2348060506980 or email: info@zephansandco.com